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We hope that you are completely 100% happy with your purchase from Parkway Avenue Design. From that little vase to that comfy sofa our goal is to make ordering online as easy and enjoyable as possible. We want you to be as excited as we are to receive our amazing pieces exactly how they appear on our website and in our Instagram, that is why we invite you to reach out to our sales team at firstname.lastname@example.org with any questions that you may have relating to our products.
If for some reason you are not completely satisfied with your item we will be happy to walk you through our return policy.
You may return small items for a refund up to 15 days after delivery. This can be done through a courier of your choice or to our shoppe in Draper, Utah. All returns that are non-stocking items are subject to a 15% re-stocking fee. Return credits are issued within 24 hours after the item has been received and inspected. Please allow 5-7 business days for the refund to post back onto your account.
Our customers are responsible for their own return shipping through a courier of their choice. Refunds will be made to the original method of payment, less shipping and handling. Items must be in their original packaging and their original state to be eligible for a refund.
Returning an item is at your own risk. Please make sure that the item is adequately packaged and to your discretion, insured.
Parkway Avenue is not responsible for damages that incur due to shipping. If an item is received damaged it will not be eligible for a refund.
All custom orders on furniture and artwork are final sale and cannot be cancelled or modified after 24 hours. All furniture and artwork will need to be inspected upon delivery for any damages or defects and signed for. If there is damage and/or you refuse delivery please contact our customer service team at email@example.com within the first 24 hours. Freight shipped items including sofas, beds, dining tables, bookcases and any furniture over 50 lbs are final sale.
We do not accept returns due to size. Please measure accordingly before ordering. Any sales items over 25% are final sale this includes floor models, clearance items, promotions, etc.
Defects are subject to inspection and approval and need to be reported within the first 48hrs of receiving the item. Please understand that natural materials such as wood and marble have variations and their imperfections are not considered defects. As foreign wood adapts to our climate, it can shift size and cause cracking. This again is not necessarily a defect of the product, but part of its natural and organic characteristics.
Our support team is more than happy to help you with your questions big or small. Please feel free to reach out at firstname.lastname@example.org.